osTicket

Ubuntu 24.04 LTS

Installing dependencies

$ sudo apt update && sudo apt upgrade

$ sudo apt install ca-certificates apt-transport-https software-properties-common lsb-release -y
$ sudo add-apt-repository ppa:ondrej/php -y
$ sudo apt install apache2 mariadb-server php8.2 libapache2-mod-php8.2 php8.2-mysql php8.2-cgi php8.2-fpm php8.2-cli php8.2-curl php8.2-gd php8.2-imap php8.2-mbstring php-pear php8.2-intl php8.2-apcu php8.2-common php8.2-bcmath php8.2-xml php8.2-zip
$ sudo systemctl is-enabled apache2
$ sudo systemctl status apache2

Configuring PHP

$ sudo php -v
$ sudo php -m

$ sudo vim /etc/php/8.2/apache2/php.ini
date.timezone = America/Montreal
memory_limit = 512M
$ sudo systemctl restart apache2

Configuring MariaDB server

$ sudo systemctl is-enabled mariadb
$ sudo systemctl status mariadb
$ sudo mariadb-secure-installation
$ sudo mariadb -u root -p

CREATE DATABASE osticket;
CREATE USER 'osticket'@'localhost' IDENTIFIED BY 'osticketpassword';
GRANT ALL PRIVILEGES ON osticket.* TO osticket@localhost IDENTIFIED BY "password";
FLUSH PRIVILEGES;
SHOW GRANTS FOR osticket@localhost;

Downloading osTicket

$ cd /var/www
$ wget https://github.com/osTicket/osTicket/releases/download/v1.18.1/osTicket-v1.18.2.zip
$ unzip osTicket-v1.18.2.zip -d osTicket

Installing osTicket

$ sudo chown -R www-data:www-data /var/www/osTicket
$ sudo chmod 755 /var/www/osTicket
$ mv /var/www/osTicket/upload/include/ost-sampleconfig.php /var/www/osTicket/upload/include/ost-config.php
$ sudo vim /etc/apache2/sites-available/osticket.conf
$ sudo rm -rf /var/www/osTicket/upload/setup

Setting up the plugin

$ sudo cp ./ar.phar /var/www/osTicket/upload/include/i18n
$ sudo cp ./fr.phar /var/www/osTicket/upload/include/i18n
$ sudo cp ./es_MX.phar /var/www/osTicket/upload/include/i18n
$ sudo cp ./zh_CN.phar /var/www/osTicket/upload/include/i18n
$ sudo chown -R www-data:www-data /var/www/osTicket/upload/include/i18n

$ sudo cp ./auth-oauth2.phar /var/www/osTicket/upload/include/plugins
$ sudo cp ./storage-fs.phar /var/www/osTicket/upload/include/plugins
$ sudo cp ./auth-ldap.phar /var/www/osTicket/upload/include/plugins
$ sudo chown -R www-data:www-data /var/www/osTicket/upload/include/plugins

Attachments

$ sudo mkdir /var/www/attachment
$ sudo chown -R www-data:www-data /var/www/attachment

Links

Microsoft Authorization Guide

Microsoft Authentication (SSO) Guide